RETURN & REFUND POLICY

At Printaky, your satisfaction is our top priority. We carefully craft every piece with love and attention to detail. Please review our return and refund policy below.

1. ABOUT OUR PRODUCTS

Every Printaky product is uniquely handcrafted and made exclusively for you with premium materials and attention to detail. Because each piece is created individually for each customer, we have specific guidelines for returns and refunds.

2. NON-RETURNABLE ITEMS

We’re unable to accept returns or exchanges in the following situations:

• Wrong size selected at checkout
• Wrong color selected at checkout
• Change of mind after placing the order
• Incorrect shipping address provided

Please carefully review size charts, colors, and order details before completing your purchase.

3. ELIGIBLE FOR REFUND OR REPLACEMENT

We offer free replacements or refunds in these cases:

✓ Product arrives damaged
✓ Manufacturing defect
✓ Item received differs from your order

Requirements:
• Contact us within 30 days of delivery
• Provide clear photos showing the issue
• No need to return the damaged item
• For multiple items affected, we may request a group photo or video for verification

4. RESOLUTION PROCESS

Once we receive your claim, we’ll review it within 2-3 business days and offer one of the following solutions:

Free Replacement
We’ll ship a new product at no extra cost.

Full Refund
You’ll receive a complete refund to your original payment method.

5. REFUND DETAILS

• Refunds are processed within 3-5 business days after approval
• Refunds are issued to your original payment method
• Processing time may vary depending on your bank or payment provider
• You’ll receive an email confirmation once your refund is processed

6. SHIPPING ISSUES

If your package fails to deliver due to carrier issues:

• We may offer a reshipment for an additional fee
• Or a partial refund, depending on the situation

Please note: We’re not responsible for delays caused by shipping carriers or customs authorities.

NEED HELP?

Our friendly support team is here to help!

📩 Email: support@printaky.com
⏱️ Response Time: Within 24 hours

We’ll do everything we can to make sure you’re 100% happy with your Printaky experience.